GENERAL:
  • With the exception of Gift Baskets (see below), an item may be returned within thirty (30) days from the date of delivery.
  • Returns will incur no fees if the product is defective or damaged. For all other reasons, the customer will be required to pay the shipping costs. Gallery Canada is not responsible for return shipping costs if the product didn’t meet your expectation, or if you placed the order and it has already been shipped.
  • If an item is not delivered to you or arrives in a damaged or otherwise defective state, please contact us immediately to submit a claim.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging intact, along with all accessories included in the original shipment. The receipt or proof of purchase will be required.
  • Unauthorized returns will not be accepted, and shipping charges will not be reimbursed.
  • If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.
  • In cases where you choose to provide the shipping, a tracking number must be provided to Gallery Canada and confirmed delivered to the warehouse.
  • We may require pictures or videos of defective/damaged items to issue a refund.
  • For claims, once processed and approved, please allow up to 10 business days for the request to be completed.

  • GIFT BASKETS:
  • Due to the nature of items in Gift Baskets, returns are not permitted
  • Damaged gift basket orders must be reported within 1 business day from date of delivery.
  • Gallery Canada will make every effort to replace damaged items, however we cannot be responsible for damage not reported within this time frame.
  • Please keep all original merchandise and packaging.
  • We cannot be responsible for gift baskets that are damaged or spoiled due to delivery issues. In these cases, a claim with the courier will be facilitated by Gallery Canada.
  • Single orders, which are cancelled after they have been created are subject to a 25% restocking fee. Multiple orders which are cancelled after they have been created are subject to a 50% restocking fee.
  • All orders cancelled after payment has been processed are subject to a $10.00 cancellation fee.

  • Gallery Canada is not responsible for shipping carrier related delays nor do we issue refunds or cancel orders due to shipping delays outside of our control.

    Please contact us at returns@gallerycanada.com to notify us of your return and to obtain a shipping label and additional shipping instructions.

    Gallery Canada must issue return authorization prior to the return of goods. Unauthorized returns will not be accepted.