GENERAL:
Please scroll down for additional shipping information for Gift Baskets 

  • Free shipping is provided on all items.
  • Most items ship from Canada. Some items may ship from the U.S., if the item is not available at the Canadian location.
  • Please refer to the product page for estimated shipping times.
  • Delivery times are estimates and not guaranteed.
  • Please allow 1-2 business days for order processing, prior to your order shipping.
  • For larger orders, items may arrive in separate boxes and may not be part of the same shipment; delivery times may vary.
  • We recommend that you measure the dimensions of your doorways and passages prior to ordering large items. You are responsible for determining that items will fit through doors, stairwells, hallways and elevators.
  • Orders cannot be shipped to:
  • - NU, NT, or YT.
    - APO, FPO, and Post Office Box addresses.
    - areas where the postal codes begin with: A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V, V0T, V0L, V0V, V0W, X0A, X0B, X0C, X0G, X0E, X1A, Y0A, Y0B, or Y1A.
  • Specific delivery times/windows cannot be honoured.
  • No weekend, holiday or after-hours delivery is available.
  • You will receive an email with the tracking number(s) within 1 business day of your order being shipped. Please click the tracking number(s) in the email to view the tracking details of the shipment(s).
  • If you do not receive a tracking number within 3 business days of placing your order, or if your item has not been delivered within 9 business days after receiving the tracking confirmation email, please contact us immediately. We will be unable to trace the order if you do not contact us right away.
  • Courier companies request customers telephone numbers as mandatory for delivery. The courier will contact you if you are not available to receive the delivery or when the driver cannot locate the address. The courier also needs to contact you if shipping damage or lost freight occurs.
  • Most couriers will not require a signature upon delivery. If you are not at home, the driver may leave the package at your front door.
  • Re-deliveries are made only two times. If you miss the second delivery, you will have to pick up the item at the couriers’ location within a few days before it will be returned to the warehouse.
  • If, for any reason, the carrier cannot reach you at the agreed time of delivery, you will need to re-arrange the delivery. We are not responsible for any additional delivery costs incurred.
  • If the item(s) is not picked up after a notice card is left, it may be returned to the warehouse by the courier. A refund may be issued, but a restocking fee and shipping price deduction from the order total will be applied.
  • When you receive your item, please check your item carefully. If the package appears damaged, please write "Package Damaged" when you sign for delivery. After receiving the package, please email us immediately. We will contact you to proceed with a damage claim.
  • Please DO NOT throw away the boxes or packaging materials, otherwise your claim will not be honoured by the shipping company.
  • We are not directly liable for any loss, theft, or damages during delivery. A damage claim will be proceeded with the shipping carrier.Please be patient as we must claim the damage with the shipping courier and the timing is beyond our control.
  • We cannot be held responsible for delays due to weather or other acts of God.
  • We cannot be held responsible for products that have been delivered to shipping and receiving departments (businesses/Hospitals/Retirement Homes/Colleges, etc.) and not forwarded to the intended recipient by the accepting facility. We will do everything possible to assist in locating the item.

  • Address Change / Incorrect Address
  • Please ensure an address change request is sent to Gallery Canada via email.
  • If an address change request is made or needed while the package is on route, a re-direct fee will apply.
  • It is the customer’s responsibility to provide us with a complete and correct address (including buzzer #). Please check your address carefully.
  • If an item is returned to us due to an incorrect address provided, we will contact you immediately for a correction, and the package can be re-shipped at an additional shipping fee.
  • We are not responsible if the recipient is not home. Deliveries to homes, where courier has direct access to the front door will be left on the porch if safe to do so.
  • Deliveries to apartments, offices and businesses may require a signature. Deliveries that do not require a signature, may be left in the lobby. For all deliveries - two delivery attempts will occur (not on the same day). A delivery notice will be left if possible.
  • If a phone number is provided, the courier may call the recipient to make arrangements. If delivery is unable to proceed, the package will be returned to the warehouse. The courier will charge a return fee for returned items, which will be charged to you via the payment method used for the order.

  • Shipping - General Claims
  • Please ensure you inspect all items at the time of delivery, and any claims should be made within 24 hours of delivery.
  • If an item arrives damaged or there is a discrepancy, Gallery Canada will make every effort to resolve the issue in a timely manner.
  • Credits and/or refunds will be at the sole discretion of Gallery Canada and will only be issued if damages or discrepancies can be verified. If an item is disposed of before the damages/discrepancy can be verified, Gallery Canada will be unable to issue a refund.
  • All claims must be issued in writing by email. Claims will not be accepted via the phone.

  • Lost/Non-Delivered Item
  • Gallery Canada's couriers have a set process for lost/non-delivered items.
  • The timeline for this is beyond our control. Gallery Canada will facilitate and assist through following the courier’s procedures and responses to locate lost or non-delivered items.

  • ADDITIONAL SHIPPING INFORMATION FOR GIFT BASKETS:
  • Expedited shipping options can be selected on the gift basket product page
  • 1-day or 3-day service is not guaranteed between December 19 and January 6.
  • Deliveries to apartments and businesses may require a signature. (we strongly suggest you choose this option)
  • Shipments that do not request a signature may be left by the door or in the lobby, if no one is home.
  • If unable to contact recipient after two attempts, the item will be returned to us, or left at a designated pick-up location. We will inform you immediately for further delivery instructions. An extra delivery charge will apply. If we do not hear back from you within 2 weeks of our contact, your basket will be disposed of, and a refund cannot be given. 
    • Please contact us at info@gallerycanada.com for any questions on the above policies.

      Gallery Canada is not responsible for shipping-carrier related delays nor do we issue refunds or cancel orders due to shipping delays outside of our control.