Privacy policy
Last updated: August 3, 2026
This Privacy Policy explains how Gallery Canada HGO Ltd., operating as Gallery Canada ("Gallery Canada", "we", "us" or "our"), collects, uses, discloses, retains and protects personal information when you visit www.gallerycanada.com, use our services, make a purchase, create an account, submit a review or otherwise communicate with us (collectively, the "Services").
Gallery Canada is a Canadian online store that sells and ships only within Canada. In this Privacy Policy, "you" and "your" mean a customer, website visitor or other individual whose personal information we handle.
Please read this Privacy Policy carefully. It describes our privacy practices and the choices and rights available to you under applicable Canadian privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, privacy practices or legal obligations. When we make changes, we will post the revised policy on this page and update the effective date or last-updated date above. We will provide any additional notice required by applicable law.
Personal Information We Collect
Personal information is information about an identifiable individual. The information we collect depends on how you interact with Gallery Canada and may include the following:
Contact and delivery information
- Name, billing address, shipping address, email address and telephone number.
Order and transaction information
- Products viewed or purchased, order history, payment status, transaction identifiers, shipping and tracking information, returns, refunds, warranty claims and related communications.
- Payment information is collected and processed by Shopify and the payment service you select. Gallery Canada personnel do not have access to your full payment card number.
Account and shopping information
- Email address, account preferences, wishlist items, products viewed, items added to your cart and rewards activity.
- If your account uses a password, it is handled through Shopify's account system and cannot be viewed by Gallery Canada personnel.
Customer service, review and communication information
- Messages, contact-form submissions, product reviews and any photographs, videos or other information you choose to provide when requesting customer service, a return or warranty assistance.
- Marketing preferences and records of whether you opened or interacted with communications we sent.
Device and usage information
- IP address, browser type, device information, network connection, approximate location derived from an IP address, referring page, pages viewed, searches, clicks, shopping activity, timestamps and other information about how you interact with our Site, Services or advertisements.
How We Collect Personal Information
We collect personal information:
- Directly from you, including when you place an order, create an account, join a rewards program, submit a review, complete a form, communicate with us or request customer service.
- Automatically, through cookies, pixels, tags, software development kits and similar technologies when you use our Site, open or click an email or interact with an advertisement.
- From service providers and business partners, including Shopify, payment processors, fraud-prevention providers, fulfillment partners, product suppliers, delivery carriers, customer-service providers, review and rewards providers, analytics providers and advertising or marketing partners.
How We Use Personal Information
We may use personal information to:
- Process payments, fulfill and deliver orders, provide tracking updates and administer returns, refunds and warranty claims.
- Create and manage customer accounts, wishlists, rewards and product reviews.
- Respond to questions, provide customer service and communicate about orders or other transactions.
- Operate, maintain, troubleshoot, measure and improve our Site and Services.
- Detect, investigate and help prevent fraud, security incidents, illegal activity or misuse of our Services.
- Personalize your shopping experience and, where permitted by law, measure or deliver marketing and advertising.
- Send promotional email when you have subscribed or when otherwise permitted by law. You may unsubscribe at any time using the link in an email.
- Comply with legal, tax, accounting and regulatory requirements, enforce our policies and protect our rights and the rights of others.
We will not use personal information for a new purpose that is materially different from the purposes described in this policy without providing notice and obtaining consent when required by law.
Cookies, Analytics and Advertising
We and our service providers use cookies, pixels and similar technologies to operate the Site, remember preferences, understand how visitors use the Services, measure performance, prevent fraud and support personalization and advertising.
Some technologies are necessary for functions such as security, account access, cart operation and checkout. Other technologies support analytics, personalization or advertising. These technologies may help us or our partners infer interests or shopping preferences from browsing and purchasing activity.
You can manage available cookie and privacy choices through the controls presented on the Site and through your browser or device settings. Blocking or deleting cookies may affect certain features or cause parts of the Services to function differently. For more information about cookies used by Shopify, review the Shopify Cookie Policy.
Shopify and Shopify Network Intelligence
Our store is hosted by Shopify. Shopify processes personal information when you visit or make a purchase from Gallery Canada so that Shopify can provide and improve its services.
Because Shopify Network Intelligence is enabled, Shopify also processes personal information from your interactions with Gallery Canada, other Shopify merchants and Shopify to provide and improve services, including personalization, analytics and advertising-related services. For more information about Shopify's privacy practices and the choices available to you, review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.
How We Disclose Personal Information
Only Gallery Canada owners, employees and authorized contractors who require personal information for their work may access it internally. We may also disclose relevant personal information to the following categories of recipients for the purposes described in this Privacy Policy:
- Shopify and store-service providers that host, operate or support our Site, accounts, checkout, reviews, rewards, customer service, data storage and related Services.
- Payment processors and financial-service providers that authorize and process payments, refunds or financing options selected by you.
- Product suppliers, fulfillment partners and delivery carriers that process, ship, track and deliver orders or assist with returns and warranty service.
- Technology, security, fraud-prevention and analytics providers that help us protect, operate, measure and improve the Services.
- Advertising and marketing partners that help measure campaigns, personalize content or deliver advertising where permitted by law.
- Professional advisers, regulators, law-enforcement authorities and other parties when reasonably necessary to obtain advice, comply with law, respond to lawful requests, enforce our policies or protect rights, safety and property.
- A purchaser or successor organization in connection with a proposed or completed merger, financing, reorganization, sale or transfer of all or part of our business, subject to appropriate confidentiality and legal requirements.
- Other parties at your direction or with your consent.
Service providers are permitted to use personal information only for the services they provide or as otherwise allowed or required by law. We remain responsible for personal information under our control and use contractual or other appropriate measures to require service providers to protect it.
Sale, Sharing and Advertising-Related Disclosures
Gallery Canada does not sell personal information for monetary consideration. We may disclose limited personal information to Shopify and advertising or marketing partners for analytics, personalization and advertising-related services. Under certain privacy laws, some of these disclosures may be considered a "sale", "sharing" or "targeted advertising" even though no money is paid for the personal information.
During the preceding 12 months, the categories of personal information disclosed for these purposes were:
- Identifiers, such as contact information, IP addresses, device identifiers and customer or account identifiers.
- Commercial information, such as products viewed or purchased and other shopping activity.
- Internet or other electronic network activity, such as usage information relating to interactions with our Site, Services or advertisements.
The categories of recipients were Shopify and advertising or marketing partners. Gallery Canada does not disclose passwords or full payment card numbers for these purposes, and we do not use or disclose sensitive personal information to infer characteristics about individuals for advertising.
Consent and Your Choices
We collect, use and disclose personal information with consent or as otherwise permitted or required by law. The form of consent may vary depending on the sensitivity of the information and the circumstances.
You may withdraw consent to uses that are not necessary to provide an ordered product or Service, subject to reasonable notice and any legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain optional features. You may also:
- Unsubscribe from promotional email using the unsubscribe link included in the message.
- Adjust available cookie or privacy choices through the controls presented on the Site or through your browser or device settings.
- Contact our Privacy Officer to ask about or object to an advertising-related use or disclosure of personal information.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain your account, provide the Services, satisfy legal, tax and accounting obligations, prevent fraud, resolve disputes and enforce agreements. Retention periods vary according to the type of information and the reason it is held. When personal information is no longer required, we take reasonable steps to delete, destroy or anonymize it.
Security of Personal Information
We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the personal information we handle. These safeguards are intended to reduce the risk of loss, theft, unauthorized access, disclosure, copying, use or modification. Payment information is handled through Shopify and the payment service selected at checkout.
No security measure or method of transmission is completely secure. Please do not send full payment card numbers, passwords or other highly sensitive information through ordinary email or an unsecured contact method. If you believe your account or personal information may have been compromised, contact us promptly.
Your Privacy Rights
Subject to applicable law and limited exceptions, you may have the right to:
- Ask whether we hold personal information about you and request access to it.
- Request correction of inaccurate or incomplete personal information.
- Request information about how personal information has been used or disclosed.
- Withdraw consent where our handling of personal information is based on consent.
- Request deletion, restriction, portability, cessation of dissemination or another remedy where provided by applicable law.
- Make an inquiry or complaint about our privacy practices.
To exercise a privacy right, contact our Privacy Officer using the details below. We may ask for information reasonably necessary to verify your identity and locate the relevant records. We will respond within the period required by applicable law and will explain any legal exception that limits our response. We will not discriminate against you for exercising a privacy right.
User-Generated Content
Product reviews and other content submitted to a public area of the Services may be visible to anyone. Please do not include personal information in a public review or other public content unless you want that information to be publicly available. We cannot control how other people use information that you choose to publish.
Children's Personal Information
The Services are intended for adults and are not directed to children. We do not knowingly collect personal information directly from a child who cannot legally consent to its collection. If you are a parent or guardian and believe a child provided personal information to us without appropriate consent, contact our Privacy Officer so that we can review and, where appropriate, delete it.
Third-Party Websites and Services
Our Site may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies. Gallery Canada is not responsible for the privacy, security or content of a third-party website or service, and a link does not by itself constitute an endorsement.
Processing Outside Your Province or Canada
Gallery Canada and its service providers may store or process personal information outside your province of residence or outside Canada, including in the United States and other jurisdictions where our service providers operate. Personal information processed in another jurisdiction may be subject to that jurisdiction's laws and may be accessible to courts, law-enforcement or government authorities in accordance with those laws. We use contractual or other appropriate measures to protect personal information handled by service providers.
Privacy Questions and Complaints
Please direct privacy questions, access or correction requests and complaints to our Privacy Officer. Mark your email or contact-form message "Privacy" so that it can be directed appropriately. We will review and respond to privacy complaints in accordance with applicable law.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province.
Contact and Privacy Officer
Privacy Officer
Gallery Canada HGO Ltd., operating as Gallery Canada
Gallery Canada operates exclusively as an online store and sells and ships only within Canada.
Email: info@gallerycanada.com
Phone: +1 226-336-8256
Ontario Business Registration Number (BIN): 1001208751
Contact Form
Customer Service Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time