Refund policy

General Merchandise

  • Return Period: Products can be returned within 30 days from the date of delivery.
  • Return Shipping:
    • Free if the product is defective or damaged.
    • Customer pays for shipping fees for other reasons like buyer's remorse or unmet expectations. Gallery Canada is not responsible for return shipping costs if an order has already been shipped.
  • Return Process:
    • Email: returns@gallerycanada.com to notify us of your return and obtain a return authorization and shipping label.
    • Print and attach the provided shipping label to the package.
    • We will notify you of the courier company and arrange for a suitable pickup date and time.
  • Product Condition:
    • Must be in new condition—unworn/unused, with tags, and in the original, intact packaging including all accessories and manuals.
    • Verification: Proof of purchase required. Gallery Canada reserves the right to refuse a return that has been used. You may need to provide pictures or videos of defective items.
  • No Exchanges: We do not offer exchanges. If you wish to replace a product, you will need to return the original item and place a new order.
  • Refunds:
    • Issued within 7 business days once the return is received and verified. Refunds will be made to the original payment method.
  • No Restocking Fee: There is no restocking fee for returns.
  • Unauthorized Returns:
    • Will not be accepted, and shipping charges will not be reimbursed.

General Policies

  • Compliance: Gallery Canada complies with all relevant Canadian laws related to returns and refunds.
  • Policy Changes: We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
  • Shipping Delays: Gallery Canada is not responsible for shipping carrier-related delays and does not issue refunds or cancellations due to shipping delays outside of our control.
  • Return Authorization: Gallery Canada must issue return authorization prior to the return of goods. Unauthorized returns will not be accepted.

Contact Information

About Gallery Canada
Company Name: Gallery Canada
Gallery Canada is exclusively an Online Store
Email: info@gallerycanada.com
Phone: +1 226-336-8256
Ontario Business Registration Number (BIN): 1000638298
Customer Service Hours: Monday to Friday from 9:00 am to 5:00 pm EST
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