Shipping policy

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data from past orders. They are approximate times for reference only.

Gallery Canada offers to ship to all Canadian addresses, excluding: YT, NT, NU, APO, FPO, PO Boxes, and certain postal codes (A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V, V0T, V0L, V0V, V0W, X0A, X0B, X0C, X0G, X0E, X1A, Y0A, Y0B, Y1A).

Most items ship from Canada. Some items may ship from the U.S., if the item is not available at the Canadian location.

Processing:
The processing time begins from the date you place your order. Orders placed by 10:00 am EST will start to be processed on the same day. It usually takes up to two business days to process your order. However, bigger purchases and freight shipments may require longer processing times. Once we've processed it, we can ship it.

Shipping:

Please note:
Shipping times will be affected during public holidays as manufacturers and couriers will limit their operations. This is outside our control. Regular service resumes immediately after each holiday.
Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.

Tracking Your Order:
You will receive a tracking number via email within 1 business day of shipping. Click the tracking number in the email to view shipment details.

You can track your order at any time on our Tracking Page.

If you are still waiting to receive a tracking number within 3 business days of placing your order, or if your item has yet to be delivered within 9 business days after receiving the tracking confirmation email, please contact us immediately at info@gallerycanada.com.

Large Items:
We recommend measuring doorways and passages before ordering large items to ensure they fit through entry points.
You are responsible for ensuring the items will fit. Large orders may ship in multiple boxes.

Courier Contact:
Couriers require your phone number for delivery. They will contact you if you're unavailable to receive the delivery or if they cannot locate your address.
The courier also needs to contact you in case of shipping damage or lost freight.
Most deliveries do not require a signature. If you are not at home, the driver may leave the package at your front door if it's safe to do so.

Couriers will make two re-delivery attempts. If you miss the second delivery, you will need to pick up the item at the courier's location within a few days before it is returned.

Delivery Issues:
If, for any reason, the courier cannot reach you at the agreed time of delivery, you will need to re-arrange the delivery. We are not responsible for any additional delivery costs that might be incurred.

We cannot be held responsible for delays due to weather or other acts of God. We are not responsible for products delivered to shipping and receiving departments (e.g., businesses, hospitals, retirement homes, and colleges) that are not forwarded to the intended recipient by the accepting facility. Ensure your delivery instructions are accurate.

We are not responsible if the recipient is not home. Deliveries to homes where a courier has direct access to the front door may be left on the porch if it's safe. Deliveries to apartments, offices, and businesses may require a signature.

Change your address:
To change the delivery address after placing an order, email Gallery Canada.
If an address change is requested while the package is in transit, a re-direct fee may apply. It is the customer’s responsibility to provide a complete and correct address, including any buzzer numbers.

If an item is returned due to an incorrect address, you will be contacted for a correction, and the package can be re-shipped at an additional shipping fee.

Please note that we typically process and ship orders within 1-2 business days of being placed.

Backorders:
Should an item become unavailable after placing your order, we will notify you by email and phone.The temporarily out-of-stock portion of your order will be automatically canceled and refunded unless we hear from you within two business days.

Cancellations:
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been sent.

Unexpected Delays:
The delivery may take longer than the standard shipping times stated here. Please contact us if your package is taking too long (and outside of our advised 2-8 business day delivery time frame) to arrive, and we will help you resolve any situation we have control over.

Parcel damaged in transit:
Inspect your items upon delivery. If the package appears damaged, sign "Package Damaged" and email us immediately at info@gallerycanada.com to notify us of the damage. We will proceed with a damage claim.

Do not throw away the boxes or packaging materials, as your claim will not be honored without them.

We are not directly liable for any loss, theft, or damages during delivery. Damage claims will be processed with the courier, and the timing is beyond our control.

For Further Inquiries:

Business Hours:
Monday - Friday - 9:00 am - 5:00 pm
Saturday - Sunday - Closed.
Public Holidays - Closed.

For more information, please contact:
About Gallery Canada
Company Name: Gallery Canada
Gallery Canada is exclusively an Online Store
Email: info@gallerycanada.com
Phone: +1 226-336-8256
Ontario Business Registration Number (BIN): 1000638298
Customer Service Hours: Monday to Friday from 9:00 am to 5:00 pm EST
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